We hope you like our goods! However, if you change your mind, the return request must be made within 14 days of delivery of your order, whatever the reason. The product must be returned in the exact same condition in which you received it: in its original packaging, unworn, unwashed, not modified in any way and equipped with all its tags and accessories. The withdrawal period ends after 14 days starting from the day on which you, or a third party other than the carrier, and designated by you, receives the physical possession of the goods.
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the contract, before the withdrawal period expires, through an explicit declaration by sending an email to info@deasai.com in which you must enter your personal data and order details. Once your communication has been received via e-mail, Deasai will provide the address to ship the return of the product(s). The shipping costs for returning the product will in all cases be borne by the customer and the shipment must be made with the courier chosen by the customer, no later than 14 days from delivery of the order. If you receive a refund, return shipping costs will not be included in the refund.
EFFECTS OF WITHDRAWAL
The return must be approved by us. Once the goods have been received, Deasai will proceed to examine the product(s). If successful, we will send you an email to confirm the return and the refund arrangement. However, if a decrease in value of the returned items is found, resulting from the handling of the goods other than the necessary to establish the nature, characteristics and functioning of the goods, you will be notified of the value of the compensation, reduced by way of reduction of your refund. In any case, the refund will be made within 14 days of returning the goods and net of redelivery costs. Deasai may withhold the refund until it has received the goods. The same payment instrument you used for the initial purchase will be used for the refund. The crediting times depend on the internal procedures of your credit institution.
Your right to withdraw from the contract will apply exclusively to those products returned in the same condition in which you received them. Please remember that in the event of a return, you are responsible for the contents of the package being returned.
No refund will be made, regardless of the return options you choose, in the following cases:
- the package received contained an incorrect item and/or different from the product ordered or to be returned
- the product has been used beyond simply opening
- the product is not in the same condition in which it was delivered or if it has been damaged/altered in any way
- the product is not equipped with tag(s) and/or its accessories
You are invited to pay close attention when returning products and to take care of the products while they are in your availability and possession. Deasai reserves the right not to accept returned goods if the return does not comply with the terms and conditions set out in the return policy. In such cases this will be notified by email once the goods have been received.
Please note that we do not offer exchanges.
Only full priced items can be refunded. Unfortunately, no refunds are possible for items on sale.
Deasai is committed to providing high quality products and services. If, for some reason, you should make a complaint about a product purchased due to defects and/or non-conformity, you are required to inform us immediately, within 14 days of delivery of your order, through an explicit declaration by sending an email to info@deasai.com.
Please provide all the necessary information, including the order number in question and photos with labels of the product you received and we will advise you of the procedure to follow.